Privacy policy

Privacy Policy

Last Updated: July 23, 2026

At Shark, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

This Privacy Policy applies to the website operated by Shark.

If you have any questions regarding this Privacy Policy or your personal information, you may contact us at:

Email: support@shark.com

2. Information We Collect

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

IP address
Browser type and version
Device information
Operating system
Time zone
Pages viewed
Products viewed
Referral source
Date and time of your visit
Website interactions

When you place an order or contact us, we may also collect:

Full name
Billing address
Shipping address
Email address
Phone number
Payment information (processed securely by our payment providers)
Order history
Customer service communications

3. How We Use Your Information

We use your information to:

Process and fulfill your orders
Provide customer support
Verify payments and prevent fraud
Send shipping updates
Improve our website and services
Personalize your shopping experience
Respond to inquiries
Comply with legal obligations
Send promotional emails (only where permitted by law)

4. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

Remember your shopping cart
Keep you logged in
Analyze website traffic
Improve website performance
Personalize content
Measure advertising performance

You may disable cookies through your browser settings. Please note that some features of the website may not function properly if cookies are disabled.

5. Marketing Emails

If you subscribe to our newsletter or provide your email during checkout, we may send you:

Order updates
Product announcements
Promotions
Exclusive offers
News about Shark

You may unsubscribe at any time by clicking the "Unsubscribe" link included in any marketing email or by contacting us at:

support@shark.com

6. Sharing Your Information

We do not sell your personal information.

We may share your information only with trusted third-party service providers necessary to operate our business, including:

Payment processors
Shipping carriers
Fraud prevention providers
Email marketing services
Website analytics providers
Customer support platforms

These providers only receive the information necessary to perform their services on our behalf.

7. Payment Security

We do not store your full payment card information.

All payments are securely processed by trusted third-party payment providers using industry-standard encryption technologies.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Our website uses SSL (Secure Socket Layer) encryption to protect information transmitted between your browser and our servers.

9. Data Retention

We retain your personal information only for as long as necessary to:

Complete your orders
Comply with legal obligations
Resolve disputes
Enforce our agreements

When your information is no longer required, it will be securely deleted or anonymized.

10. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Restrict certain processing
Object to marketing communications
Request a copy of your personal information where applicable

To exercise any of these rights, please contact us at:

support@shark.com

11. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child, we will promptly delete it.

12. Third-Party Services

Our website may contain links to third-party websites or use third-party services.

We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or operational practices.

Any updates will be posted on this page with a revised "Last Updated" date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Shark