Refund policy

Refund & Return Policy

At Shark, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

30-Day Return Policy

You may return your item within 30 days of the delivery date.

To be eligible for a return, your item must meet the following requirements:

  • Be in its original condition, with all accessories, manuals, and original packaging included.

  • Show no signs of excessive wear, misuse, or customer-caused damage.

  • If the item is subject to hygiene standards, it must be cleaned before being returned.

  • If the item arrived damaged or defective, clear photos must be provided as proof.

Items that do not meet these conditions may not qualify for a refund.

Return Shipping

Return shipping costs are not covered by Shark and are the responsibility of the customer.

All approved returns must be sent to our central fulfillment warehouse in Asia. The return address will be provided after your return request has been approved.

We recommend using a trackable shipping service, as Shark is not responsible for returns lost or damaged during transit.

How to Request a Return

To start a return, please email us at:

support@shark.com

Please include the following information:

  • Order number

  • Full name

  • Shipping address

  • Reason for the return

  • Photos of the product (required if the item is damaged or defective)

Our support team will review your request and respond with return instructions within 7 business days.

Please do not send your item back to the shipping address shown on the package. Returns sent without prior authorization may be refused or delayed.

Refunds

Once your returned item has been received and inspected, we'll notify you of the status of your refund.

If your return is approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the funds to appear in your account.

Original shipping charges (if any) are non-refundable unless the return is due to our error or you received a defective or incorrect item.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at support@shark.com.

Be sure to include your order number and clear photos of the issue so we can resolve it as quickly as possible.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Products damaged due to misuse or improper handling.

  • Products returned without original components or packaging.

  • Items returned more than 30 days after delivery.

  • Items that have been excessively used or intentionally damaged.

Questions?

If you have any questions about our Refund & Return Policy, please contact us at:

support@shark.com